Through a focus on developing and using teamwork and people management skills, students will gain an understanding of the principles of customer service in today’s business environment. Strategies for assessing customers’ needs, communicating empathy and respect to customers, managing stress, and resolving conflict will be the key focuses. Class time will also focus on developing leadership and teamwork skills by encouraging positive, proactive work attitudes.


Course Duration in Hours: 40
Skill Level: Beginner

Through a focus on developing and using teamwork and people management skills, students will gain an understanding of the principles of customer service in today’s business environment. Strategies for assessing customers’ needs, communicating empathy and respect to customers, managing stress, and resolving conflict will be the key focuses. Class time will also focus on developing leadership and teamwork skills by encouraging positive, proactive work attitudes.


Course Duration in Hours: 40
Skill Level: Beginner